About us

Welcome to award-winning Mill House
David and Carole Clarke started the practice in King Street, King’s Lynn in 1984. By 1990, the practice had moved to a newly-built centre here at Mill House. We see cats, dogs and other small animals only, and provide a high level of service at reasonable cost, with staff all committed to excellent pet care. Not all Vet Surgeries are Hospitals. Our multi-award winning Veterinary Hospital is accredited by the Royal College of Veterinary Surgeons (RCVS) – and is the only one in West Norfolk. This means our staff, buildings, equipment, service and hygiene are of the highest standard and are staffed 24 hours a day for emergency cases.  To find out more about the benefits to our clients of the RCVS accreditation scheme you can view their video by clicking here.

Keeping pets healthy is a priority, and our Vet Health Advisors (VHAs) offer free health care advice throughout the day, and help individually with weight loss programmes, special diets, dental and diabetic care, and well pet checks. They also hold early puppy training sessions at Puppy Socialisation classes. As well as our normal work, we see referral cases from other vets in Radiology, Ultrasound, Endoscopy and General Medicine and Surgery, Laparoscopy, Dermatology (skin problems) and Acupuncture.

Plenty of car parking is available in the surgery grounds.

Watch our video for an introduction to the services that we offer.

Opening Times
Monday to Friday:  8.00am to 6.30pm
Saturday:               8.30am to 12.00 noon

As a Veterinary Hospital we are on site caring for patients 24 hours a day. Outside the above times we are here for emergencies, but please phone 01553 771457 first – we cannot open the door to callers or for non-emergency cases. Additional charges apply for out of hours consultations and emergency care, see our Fees and Payment page for further information.

Fees and Payments
Please click here for a list of our most commonly requested fees such as vaccination, neutering, consultation fees, microchips and out of hours emergency fees.

Our Awards

As well as our hospital status –  we are 1 of only 4 accredited hospitals in Norfolk, we have won many awards over the years including national Practice of the Year, twice! – in 2003 and 2010 – the only practice in the UK to have achieved this, a very rare accolade indeed! We are also one of only 2 practices in the country to have achieved all 6 outstanding awards as part of the Royal College of Veterinary Surgeons Practice Standards Scheme.  Our standards are second to none.

Here’s our award winning history:

2017
Accredited as Outstanding in the Royal Veterinary College’s Practice Standards Scheme in Emergency and Critical Care Service, Patient Consultation and Team and Professional Responsibility

2016
Accredited as Outstanding in the Royal Veterinary College’s Practice Standards Scheme in Client Service, In-patient Service and Diagnostic Service
2014
Finalists in the Employer of the Year (2-49 employees) and Most Innovative People Strategy categories in the national Investors in People Awards
2014
Best community event for BSAVA VN awareness day.
2014
Cat Friendly Clinic – Gold (advanced) level in the International Cat Care (ICC) ‘Cat Friendly Awards’ recognising our desire and ability to provide appropriate care for feline patients.Click here for more about cat friendly practice. 
2013
Reaccredited Investors in People Gold and the Investors in People Health and Wellbeing Award
2010 
Investors in People Gold award – their highest standard, one of only two veterinary practices in the UK with this.
2010
Veterinary Practice of the Year in the Pet Plan Veterinary Awards
2006
Veterinary Employer of the Year
2006
Feline Advisory Bureau (FAB, now International Society of Feline Medicine ISFM) Gold standard for Feline Friendly Practice
2003
Veterinary Practice of the Year in the Pet Plan Veterinary Awards