Sarah qualified from Cambridge in 1989, and joined us in 1990. She is interested in all aspects of clinical work, particularly surgery. Sarah is a trained acupuncturist and offers an out-patient and in-patient service, particularly for chronic (long-term) pain relief in dogs and cats. She is also developing our physiotherapy service for patients with mobility difficulties. Sarah holds the BSAVA Post Graduate Certificate in Emergency and Critical Care, which is a particular passion for her. She runs and is an award winning swimmer, swimming the channel in 2010!
Judy qualified from Cambridge in 1996, and joined us in 2000. Judy’s special interest is imaging, particularly radiology (X-rays) and ultrasound, but she is keen on all aspects of small animal medicine and surgery and performs many advanced procedures. Judy holds the BSAVA Post Graduate Certificate in Small Animal Medicine and is also one of our Cat Advocates. Judy has a Border Terrier, Daisy – who is a great model for some of our advice leaflet pictures!
Michael was born in Norfolk and has lived in the county most of his life. Michael qualified from the Royal Veterinary College in 2002 and is keen on all aspects of small animal medicine and surgery but has particular interests in poultry, neurology, ophthalmology and ultrasonography. He also holds the BSAVA Post Graduate Certificate in Ophthalmology, so sees many of our eye cases. As one of our practice Cat Advocates he ensures that our cats receive the kindest and most effective treatment on visits to the practice. In his spare time Michael enjoys everything to do with computers and technology, films and scuba diving.
Rhiannon joined us in June 2012. She originates from Kent and lived in Essex most of her life, but has lived here in Norfolk for the past 8 years. She enjoys all areas of small animal care, but has a special interest in small animal medicine. She enjoys walking her dogs Basil and Poppy (labradors) in the forests and coast around Norfolk and also manages to fit a bit of horse riding into her hectic schedule! Rhiannon graduated from St George’s University in Grenada.
Jess joined us in 2014 having worked in practices in the North West and more locally, in March, over the past 3 years. Jess qualified from the Royal Veterinary College in London in 2012. She is passionate about cats, and particularly their reactions to stress, as well as being interested in all aspects of medicine and surgery. As well as a poodle named Ludo, Jess has a Chihuahua, Ziggy, that as you can see is a bundle of mischief! She tells us that her unusual surname is Cornish.
Nick joined us following his graduation from the Royal Veterinary College in London. He is from King’s Lynn and you may recognise him as he spent time with us during his training. Nick has a particular interest in neurology.
Rosanna joined us recently having graduated from the University of Cambridge. Rosanna is interested in all aspects of clinical work, particularly surgery and orthopaedics. When not working or studying, Rosanna is a keen runner and improving triathlete. Based in Ely with her fiancé, Rosanna has a Syrian hamster called Boris.
Chiew joined us recently, having graduated from Edinburgh Vet School. She is from Malaysia and enjoys cycling, playing badminton and baking in her spare time. She is particularly interested in ophthalmology, medicine and exotics.
Emma joined us in 2018, having spent 3 years at a small animal practice in Hull. She graduated from Edinburgh Vet School in 2014 and enjoys all aspects of small animal practice, with particular interests in soft tissue surgery, end of life care and veterinary education.
Penny has been nursing with us since 1986, as a Registered Veterinary Nurse (RVN) since 1987. As part of our management team, Penny manages the nursing team and runs our pharmacy, making sure we have adequate stocks for every eventuality. Penny set up Mill House Puppy Playgroup in the 1990’s. She also has a keen interest in poultry, keeping her own chickens at home.
Emma joined us in 1994 and qualified as a RVN in 1996. She is particularly interested in clinical and theatre nursing. As senior clinical nurse and part of our management team, Emma oversees the day to day management of nursing staff, and clinical resources. She gained the highest marks in her year when she sat the Certificate in Small Animal Nutrition!
Melanie joined us in 1993 and qualified as a RVN in 1997. Melanie is also a student nurse NVQ assessor, and is keen on all aspects of clinical nursing, helping with theatre equipment maintenance where necessary. She is very keen to promote good preventative health care and feeding, and consults regularly as a Vet Health Advisor. Melanie is your contact for any work experience and career queries.
Mel joined us in 1998, qualified in 2002 and takes care of our endoscopy and orthopaedics departments, which requires a lot of skill and patience with the complex equipment. Like Emma – she achieved the highest marks in the UK for her nutrition certificate and in 2012 was named Student of the Year by her college on achieving her 1st Class Honours degree in Clinical Veterinary Nursing – pretty impressive as she worked full time throughout her studies! She also holds the Diploma in Advanced Veterinary Nursing. Not surprisingly, Mel manages our in-house training programme which keeps us all up to date.
Sam came to Mill House in 2002 and qualified as a VN in 2006. Sam looks after our x-ray machines and ultrasound. She is keen on all aspects of nursing, but particularly enjoys the challenges of surgical work and managing and nursing complex surgical cases in theatre. She enjoys seeing clients on reception, manages our PDSA PetAid Scheme and is one of our puppy trainers at puppy playgroup. Sam recently adopted Millie our practice cat, who you may have seen patrolling the grounds in the past!
Liz joined us in 2004 and qualified as a veterinary nurse in 2009. Liz controls our busy operating department and sterile supplies, maintaining all our theatre and anaesthetic resources. She is a great organiser and works hard to keep everything running smoothly, particularly on busy days. Liz is also a puppy trainer at puppy playgroup and one of our cat advocates.
Amy came to Mill House in 2009 with a couple of years experience as a Registered Veterinary Nurse in mixed practice in Suffolk. She loves all aspects of surgical and medical nursing, as well as working as a Veterinary Healthcare Advisor directly with owners. She is in charge of our wards and in-patient care and having achieved the BVNA Certificate in Emergency and Critical Care Nursing in 2014, she is very well qualified for this area. She is currently studying for her BVNA Certificate in Small Animal and Exotic Pet Nutrition.
Denika joined us in 2009 and qualified in 2013. Denika keeps an eye on our diagnostic lab, and enjoys all aspects of nursing at Mill House. We are also very grateful to Denika and to her two dogs, who are willing blood donors when we need blood in an emergency.
Vikki came to Mill House in 2010 and qualified as a veterinary nurse in 2013. Vikki is in charge of our diagnostic lab facility, which handles blood and urine samples as well as cytology, coagulation and more advanced tests. We rely on these to make our diagnoses, particularly when we have a seriously ill patient out of hours. Vikki is also a puppy trainer at Mill House Puppy Playgroup.
Sophie joined us at Mill House in 2015, with 11 years veterinary nursing experience. Sophie will be focusing on reception and nursing clinics, as well as getting involved with in-patient care. She has two adorable Chihuahuas named Leeloo and Bow, and enjoys horse riding in her free time.
Hayley came to Mill House in 2014 and qualified in 2016 with a 1st class degree in Veterinary Nursing, when she was also awarded the highest mark in her biological degree. She has 2 dogs and 3 cats, having recently fostered her 3rd one, Lulu. Hayley has a particular interest in medical nursing.
Emma joined us In 2014 having volunteered with us for a year. She qualified in 2017. Her family of 3 cats, a dog and 2 rabbits has now grown after she hand reared and then adopted 2 kittens. Emma has a keen interest in medical nursing and enjoys using her knowledge to care for critically ill patients. She also looks after our ward areas. Emma is also one of our puppy trainers.
Catherine joined us in 2014 and qualified in 2017 after studying for 2 years at the College of Animal Welfare and achieving a whopping 99.2% in her finals! In her spare time, she enjoys walks with her dog, Milo. Catherine’s interests lie in physiotherapy which she is looking forward to developing. She is also responsible for infection control in our ward areas.
Katie joined us in 2018, having qualified in 2017. She has a cheeky Cocker Spaniel called Merlin and a cat called Tabitha, who she hand reared having found him abandoned in a rubbish bin. In her free time, Katie enjoys horse riding and walking that cheeky spaniel!
Donna took on this new role in 2013, having handed accounts administration to Matt. She coordinates activity across the teams, makes sure continual improvement happens and deals with our IT network management, as well as maintaining the website and ensuring the office runs smoothly.
Joining us in 2013, Paula produces all our information material and reminders, including our regular newsletter, and ensures that your vet has all referral and laboratory reports to hand. She also keeps our website up to date, provides secretarial support to the clinical team and collates our surveys to help us improve all the time. Paula has a boxer called Rocco who keeps her busy!
Matt deals with client accounts and pet health insurance claims, ensuring that this side of our business runs smoothly. He has a direct line for account and payment queries, on 01553 691610, and you can leave him a message if he is away from his desk. He is also our bookkeeper, making sure our accounts are in good order. Matt has a Labrador called Winnie.
Susan joined us recently and helps Matt and Paula with Accounting and Marketing tasks, respectively. You will also see her on reception from time to time. Susan has a lovely cat called Steve.
Lorraine qualified with us in 2002 as a Registered Veterinary Nurse, leaving in 2008 to look after her children. Lorraine rejoined us in 2017 as our part time receptionist. Lorraine has a cocker spaniel called Florrie, and in her spare time, she enjoys walking and riding.
Abi joined us in 2017 and she and Lorraine form our reception team. Abi has an Australian Shepherd dog called Raz. Together with Sophie Child and Lorraine, she ensures our reception area is always spick and span and displaying up to the minute offers and literature.