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Veterinary Nurses

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What is a Veterinary Nurse?
It’s worth noting that, apart from vets, only qualified and Registered (or listed) Veterinary Nurses, and students in formal training are legally permitted to treat patients. These nurses have achieved NVQ level III in Veterinary Nursing, use the letters RVN after their name, wear bottle green and white uniforms and have a distinctive VN badge on their collar. We are committed at Mill House only to employ professional nurses to care for your pets.  
Penny Jackson-Smith  Cert SA Nutrition VHA RVN  NURSING MANAGER

Penny has been nursing with us since 1986, qualifying as a VN in 1987. Her further training has given her expertise in nutrition and special diets, dentistry, and early training, and she offers consultations in all these areas. She also takes Puppy Socialisation sessions and is a member of the Association of Pet Dog Trainers. Penny is responsible for our pharmacy and for organising the nursing team overall, supervising and monitoring our training programmes.
Emma Fysh Cert SA Nutrition VHA RVN SENIOR CLINICAL NURSE
 
Emma joined us in 1994 and qualified as a VN in 1996. She is particularly interested in clinical and theatre nursing. As senior clinical nurse, Emma oversees the day to day management of nursing staff, and clinical resources.  She is also our work experience student coordinator and supervises the assessment of our student veterinary nurses for their NVQ qualifications.  She gained the highest marks in her year when she sat the Certificate in Small Animal Nutrition!
Melanie Watts VHA RVN  SENIOR NURSE
 
Melanie joined us in 1993 and qualified as a VN in 1997. Melanie is also a student nurse NVQ assessor, and is keen on all aspects of clinical nursing, helping with theatre equipment maintenance where necessary.    She is very keen to promote good preventative health care and feeding, and consults regularly as a Vet Health Advisor.
Megan Bestbier VHA RVN  SENIOR NURSE
 
Megan qualified as a veterinary nurse in January 2000, having worked with us since 1996.  Her responsibilities cover the many areas of the practice involved with reception and client communication and information.   She regularly consults as a Vet Health Advisor, and runs our puppy socialisation sessions.
Mel Mace Cert SA Nutrition  VHA RVN

Mel joined us in 1998, qualified in 2002 and takes care of our endoscopy and orthopaedics departments, which requires a lot of skill and patience with the complex equipment.  She is also keen to build on her radiography skills.  She passed the Certificate in Small Animal Nutrition in 2005, and like Emma - achieved the highest marks in the UK that year!  She is currently studying for her Diploma in Advanced Veterinary Nursing.
Kelly Maclean RVN

Kelly joined us in 1999 and qualified in 2005, making veterinary nursing her second career.  Kelly particularly enjoys well pet consultations and advising clients on the best health care.   Now working part time since the birth of her young son, Kelly is in charge, with Sam, of our radiography and imaging department.

Sam Richardson RVN

Sam came to Mill House in 2002 and qualified as a VN in 2006.  Sam works part time, three days a week, and with Kelly, looks after our imaging facilities.   She is keen on all aspects of practical nursing, and is also enjoys seeing clients for consultations when the rota permits!

 

 
Liz Cassels RVN

Liz joined us in 2004 and qualified as a veterinary nurse in 2009.  Having looked after our dental area for some time, she has now moved into the operating department and sterile supplies, maintaining all our theatre and anaesthetic resources. 

Amy Hancock RVN

Amy came to Mill House in 2009 with a couple of years experience as a Registered Veterinary Nurse in mixed practice in Suffolk.  She is keen to further develop her nursing skills with us and loves all aspects of surgical and medical nursing, as well as working as a Veterinary Healthcare Advisor directly with owners. 

Libby Manning RVN

Libby joined Mill House in 2006 and qualified as a VN in 2010.   Libby takes care of our diagnostic laboratory - which involves taming a number of technically demanding machines which we rely on to make our diagnoses, particularly when we have a seriously ill patient out of hours. We frequently update our lab equipment, so Libby has her work cut out keeping everything quality controlled.  Libby will be on maternity leave from July.
Kayleigh Hardy RVN

Kayleigh also joined Mill House in 2006 and qualified in 2010.    Kayleigh and Megan keep our reception area interesting and with up to the minute information. She also helps Megan with organising our nursing shifts rota.
   
The qualified nursing team are assisted by 5 nurses in training and several support staff.   We are an Approved Training Practice for veterinary nurses, and our students attend block release college courses as well as receiving practical training and assessments at Mill House. It takes at least three years of hard work developing the right skills and completing an extensive portfolio of evidence as well as several written and practical exams to qualify as a Registered Veterinary Nurse (RVN)

 

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Administrative Staff

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Jane Jakes Cert SA Nutrition VHA Practice Administrator

Jane has been at Mill House since 1989, first as a qualified veterinary nurse and now more recently in her current role as practice administrator.  She controls the business side of the practice, our budgets and administrative support, bringing her wealth of clinical experience to this important role.  She also coordinates our referral service activity.
Donna Northwood   Accounts Administrator
 
Donna deals with client accounts and pet health insurance claims, and ensures that this side of our business runs smoothly.  She has a direct line for account and payment queries, on 01553 691610.  Donna also works closely with the vets in keeping our telephone and computerised clinical records systems running smoothly and is always making useful improvements.

 
Emily Carter BSc(Hons) Office Administrator

Emily joined us in 2008 after completing her BSc at the University of East Anglia. She organises the office and produces all our information material and reminders, including our regular newsletter.  She ensures that all referral reports and laboratory diagnostic information is attached to your pet's personal record so that your vet has everything to hand.  She also maintains our scientific library and coordinates training information as well as providing secretarial and administrative support to the clinical team.  Emily is a long standing client of ours so she knows just what it is like to be in your shoes!

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M.H.V.S Copyright

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Our aim is to provide the best possible treatment for companion animals and support for
their owners, in a friendly and caring environment.
 
This is the web site of Mill House Veterinary Surgery And Hospital.  All copyrights and other intellectual property rights in the design and contents of this web site are reserved to Mill House Veterinary Surgery And Hospital You may use it only as Mill House Veterinary Surgery and Hospital expressly permits you to. Any copying of the design or contents, or other unauthorised use, such as downloading and printing out any web pages, will infringe the rights of Mill House Veterinary Surgery And Hospital and its licensors under international laws.