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Penny
Jackson Cert SA Nutrition VHA RVN SENIOR NURSE
Penny has been nursing with us since 1986, qualifying as a VN in 1987. Her further
training has given her expertise in nutrition and special diets, dentistry, early training
and behavioural therapy, and she offers consultations in all these areas.
Penny supports our student nurses as an NVQ assessor. She also takes
Puppy Socialisation sessions and is a member of the Association of Pet Dog Trainers. |
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Emma Fysh Cert
SA Nutrition VHA RVN SENIOR CLINICAL NURSE
Emma joined us in 1994 and qualified as a VN in 1996. She is particularly interested in
clinical and theatre nursing. As senior clinical nurse, Emma oversees the day to day
management of nursing staff, and clinical resources. She is also our work experience
student coordinator and supervises the assessment of our student veterinary nurses
for their NVQ qualifications.
She gained the highest marks in her year when she sat the Certificate in Small Animal
Nutrition! |
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Melanie
Watts VHA RVN
Melanie joined us in 1993 and qualified as a VN in 1997. Melanie is also a student nurse
NVQ assessor, and is keen on all aspects of clinical nursing, helping with theatre equipment
maintenance where necessary. She
is very keen to promote good preventative health care and
feeding, and consults regularly as a Vet Health Advisor. |
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Megan
Bestbier VHA RVN
Megan qualified as a veterinary nurse in January 2000, having
worked with us since 1996. Her responsibilities cover the many areas of the practice
involved with reception and client communication and information. She
regularly consults as a Vet Health Advisor, and runs our puppy
socialisation sessions. |
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Lorraine
Sharp VHA RVN
Lorraine qualified in 2002, and has been nursing at
Mill House since 1998.
She consults as a Vet Health Advisor, runs some puppy
playgroup sessions and
now works part time at the surgery in all departments. Her
three
young children keep her busy when she is not looking after
our patients. |
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Mel
Mace
Cert SA Nutrition VHA RVN
Mel joined us in 1998, qualified in 2002 and takes care of our endoscopy
and orthopaedics departments, which requires a lot of skill and patience with the complex equipment.
She is also keen to build on her radiography skills. She passed the Certificate in
Small Animal Nutrition in 2005, and like Emma - achieved the
highest marks in the UK that year! |
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Kelly Mears
RVN
Kelly joined us in 1999 and qualified in 2005, making veterinary nursing
her second career. Kelly particularly enjoys well pet
consultations and advising clients on the best health care.
Now working part time since the birth of her young son, Kelly is
in charge of our radiography and imaging department. |
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Sam
Richardson RVN
Sam came to
Mill House in 2002 and qualified as a VN in 2006. She
is keen on all aspects of practical nursing, and particularly
takes care of our operating department anaesthetic and
patient support equipment,
which requires much technical skill. |
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Hannah Jordan RVN Hannah
also started at the practice as a student nurse in 2002, and
qualified in 2006. She is in charge of our sterile
supplies and ensures everything is to hand and well organised
for your pet's surgery. |
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nursing team are assisted by 6 nurses in training and several support staff.
We are an Approved Training Practice for veterinary nurses, and our students attend block
release college courses as well as receiving practical training and assessments at Mill
House. It takes at least three years
of hard work developing the right skills and completing an
extensive portfolio of evidence as well as three sets of
exams to qualify as a Registered Veterinary Nurse |
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Administrative
Staff |
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Jane Jakes VN
Cert SA Nutrition VHA Practice
Administrator
Jane has been at Mill House since 1989, first as a veterinary nurse and now more recently
in the role as practice administrator. She controls the business side of the
practice, our budgets and administrative support, bringing her wealth of clinical
experience to this important role. She also
coordinates our referral service activity and edits the
practice newsletter. |
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Donna
Northwood Accounts Administrator
Donna deals with client accounts and pet health insurance claims, and ensures that this
side of our business runs smoothly. She has a direct line for account and payment
queries, on 01553 691610. Donna also works closely
with the vets in keeping our computerised clinical records
system running smoothly and is always making useful
improvements. |
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Emily Carter
BSc(Hons) Office Administrator
Emily joined us in 2008 after completing her
BSc at the University of East Anglia.
She organises the office and produces all our information material and reminders. She ensures
that all referral reports and laboratory diagnostic information is attached to your pet's
personal record so that your vet has everything to hand. She also maintains our
scientific library and coordinates training information as well as providing secretarial
and administrative support to the clinical team. Emily
is a long standing client of ours so she knows just what it
is like to be in your shoes! |
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