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About Us

Welcome to award-winning Mill House

Welcome to award-winning Mill House

David and Carole Clarke started the practice in King Street, King’s Lynn in 1984. By 1990, the practice had moved to a newly-built centre here at Mill House. We see cats, dogs and other small animals only, and provide a high level of service at reasonable cost, with staff all committed to excellent pet care. Not all Vet Surgeries are Hospitals. Our multi-award winning Veterinary Hospital is accredited by the Royal College of Veterinary Surgeons (RCVS). This means our staff, buildings, equipment, service and hygiene are of the highest standard and are staffed 24 hours a day for emergency cases.

Keeping pets healthy is a priority, and our Vet Health Advisors (VHAs) offer free health care advice throughout the day, and help individually with weight loss programmes, special diets, dental and diabetic care, and well pet checks. They also hold early puppy training sessions at Puppy Socialisation classes. As well as our normal work, we see referral cases from other vets in Radiology, Ultrasound, Endoscopy and General Medicine and Surgery, Laparoscopy, Dermatology (skin problems) and Acupuncture.

Plenty of car parking is available in the surgery grounds.

Our Award Winning History

As well as our hospital status –  we are 1 of only 5 accredited hospitals in Norfolk, we have won many awards over the years including national Practice of the Year, twice! – in 2003 and 2010 – the only practice in the UK to have achieved this, a very rare accolade indeed! We are also one of only 3 practices in the country to have achieved all 6 outstanding awards as part of the Royal College of Veterinary Surgeons Practice Standards Scheme.  Our standards are second to none.

Here’s our award winning history:

  • 2020
  • 2019
  • 2018
  • 2017
  • 2016
  • 2014
  • 2013
  • 2010
  • 2006
  • 2003

2020

Accredited as Highly Commended in the RCVS Knowledge Awards

Winner of the 2020 Rabbit Awareness Week Campaign of the Year category in the Excel Vet Awards

2019

Attained the Patient Safety Award from Independent Vetcare Clinical Board

Accredited as Outstanding in the Royal Veterinary College’s Practice Standards Scheme in Emergency and Critical Care Service, Patient Consultation, Team and Professional Responsibility, Client Service, In-patient Service and Diagnostic Service

Accredited as Gold Standard (Advanced) Cat Friendly Clinic – in the International Cat Care (ICC) ‘Cat Friendly Awards’ recognising our continued desire and ability to provide appropriate care for feline patients. Click here for more about cat friendly practice. 

2018

Awarded Silver Rabbit Friendly Status by the Rabbit Welfare Association

2017

Accredited as Outstanding in the Royal Veterinary College’s Practice Standards Scheme in Emergency and Critical Care Service, Patient Consultation and Team and Professional Responsibility

2016

Accredited as Outstanding in the Royal Veterinary College’s Practice Standards Scheme in Client Service, In-patient Service and Diagnostic Service

2014

Accredited as Gold Standard (Advanced) Cat Friendly Clinic – in the International Cat Care (ICC) ‘Cat Friendly Awards’ recognising our desire and ability to provide appropriate care for feline patients. Click here for more about cat friendly practice.

Best community event for BSAVA VN awareness day.

Finalists in the Employer of the Year (2-49 employees) and Most Innovative People Strategy categories in the national Investors in People Awards

2013

Reaccredited Investors in People Gold and the Investors in People Health and Wellbeing Award

2010

Veterinary Practice of the Year in the Pet Plan Veterinary Awards

Investors in People Gold award – their highest standard, one of only two veterinary practices in the UK with this.

2006

Feline Advisory Bureau (FAB, now International Society of Feline Medicine ISFM) Gold standard for Feline Friendly Practice

Veterinary Employer of the Year

2003

Veterinary Practice of the Year in the Pet Plan Veterinary Awards