Admissions & Hospitalisation
You will always be invited into the ward with your pet, and visiting is encouraged in normal hours. Our five wards are centrally heated day and night. All pets are given soft Vetbeds to lie on and receive personal nursing care. Cats and rabbits have their own separate wards, as we understand that they can be worried by noise and the presence of dogs. We have large kennels for giant breeds and incubators and warm air beds for small and intensive care patients. Pheromone diffusers are used constantly to provide a calm atmosphere. We are an accredited and inspected RCVS Hospital, meaning that our standard of care meets the requirements of our regulatory body at the highest level. Nursing staff are on the premises at all times.
You are very welcome to visit your pet and discuss progress as often as you wish, and we will make every effort to make your pet’s stay as comfortable as possible. We understand how worrying it is to leave your pet, so do ask any questions as they arise and let us know of your pets’ likes and dislikes.
Consultations are by appointment, to reduce waiting times and stress to our patients. Sick patients are always seen the same day, and we have no waiting lists for any procedures. Surgery times are 8.30am – 6.30pm weekdays and 8.30am to 4.00pm Saturdays. Our consultations are longer than many veterinary surgeries, averaging three per hour. This extra time is to allow for a full and thorough examination of your pet.
We have a dedicated Cat Clinic throughout the week, so your cat can be seen without waiting in reception with dogs and other animals. Click here for more about Cat Friendly Practice.
Uniquely, we charge a ‘case fee’ rather than a consultation fee – this means that your follow up veterinary examinations for the same problem are free of charge for the following two months – offering real peace of mind and saving you money. Additional treatments and procedures are charged for as needed.
Our Pet Health Club offers you huge savings across the year, to keep your pet and your finances in tip-top condition. For more information on the savings and benefit’s speak to a member of our team today, or visit our Pet Health Club page.
We are very proud of our dental facilities, which mean we can easily x-ray your pet’s mouth before and after procedures for a thorough assessment of the teeth, as recommended by veterinary dental specialists. Often, pets have hidden areas of infection, tooth root loss or damage to the base of the tooth (neck lesions) which may be impossible to see without x-ray. X-ray assessment in cats, particularly, can speed up the procedure by showing which roots need attention.
Pain relief and comfort are paramount, and we use modern powered equipment, just like a human dentist. Most pets will need a general anaesthetic for dental extractions and scaling, and we use all the same monitoring that we use in theatre for maximum safety.
Keeping your pet’s mouth healthy is an important part of general health care, as well as keeping their breath sweet! Our qualified Vet Nurses will demonstrate the importance of regular brushing and help you with how to brush, what to use and the best food and treats to maintain healthy teeth. They also offer regular dental checks, and we sell everything here that you need. Book an appointment and make your pet smile!
You can save 10% on dentistry simply by joining our Pet Health Club. Click here to find out more.
Getting to the bottom of your pet’s problem quickly is vital at any time of day or night. Our diagnostic lab upstairs has a range of advanced equipment for blood testing not usually found in veterinary practices. We can look at your pet’s blood cells, look for markers of medical problems such as kidney and liver disease, and measure blood gases and ionised calcium, important for critical care and cancer patients.
We can assess your pet’s blood clotting – vital for pre-surgical assessment of cancer patients or if rat poisoning is suspected.
We frequently perform cytology examinations which helps us plan surgical treatment by predicting what we are dealing with before biopsy or removal. Small needle samples can often be taken for this in consultations.
Urine tests are offered free at booster time, and we also look at skin, hair and faecal samples.
Our Pet Health Club offers you huge savings across the year, to keep your pet and your finances in tip-top condition. Click here to see what you could save.
For more information on the savings and benefits speak to a member of our team today, or visit our Pet Health Club page.
We are happy to visit pets at home, but we cannot bring all our surgery equipment with us, and some patients are more difficult to handle at home as they are protecting you. If transport is a problem, we have a list of taxi companies willing to transport pets. Please contact us for more information. If you do need a visit, please book it before 9:30 am.
Outside of normal hours (after 7:00pm and before 8:30am and at weekends) we cannot guarantee to be able to provide a home visit which would leave the hospital unmanned unless a sick or injured patient really cannot be moved because of its condition. We will, however, do everything we can to accommodate your wishes.
Looking after our Golden Oldies
From the age of 7 onwards, our pets begin to age and this is when they can develop all sorts of health issues, such as
- Kidney or liver disease
- Canine dementia
- Dental problems
- Raised cholesterol levels
In our Golden Oldies Health and Wellness Clinic you will receive a free 30 minute consultation with one of our Registered Veterinary Nurses, this will include:
- A dental check
- Advice on feeding, joint supplements and dental care
- You will benefit from reduced cost diagnostic tests – including geriatric blood screen, thyroid screen (cats), blood pressure and urine analysis
- Our nurse will also interpret your answers from the senior pet questionnaire below
- An opportunity to talk about any concerns you may have for your pet
This is a preventative health care consultation. If your pet is unwell, please make an appointment with one of our veterinary surgeons.
Before your visit, complete and submit our cat or dog questionnaire ready for interpretation.
We offer a 10% discount on all geriatric screening to members of our Pet Health Club. Click here to find out more.
Our Veterinary Health Advisors are all qualified and registered experienced vet nurses. Telephone for an appointment to see them – they will give you the most up to date advice for your pet. Seeing one of the nurses is a great way to ensure your new pet, or faithful companion is in top condition, they are a fountain of knowledge on lifestyle advice.
The following clinic appointments are free of charge:
- Advice before choosing a new pet
- New puppy and kitten checks and advice
- Monthly puppy and kitten development and weight checks
- Weight and wellness clinic to help your pet reach and maintain optimum weight
- Dental care and how to brush your pet’s teeth
- Regular diabetic advice
- Feeding your pet
- Changing your pet onto a prescription food
- Golden Oldies health and wellness
To find out more about our Golden Oldies Health and Wellness clinic, simply click here.
Members of our Pet Health Club can enjoy free 2nd health check for puppies at 6 months and 25% off selected Royal Canin and Purina food. Together with all year flea and worm treatments. Click here to find out more.
Operations are performed under strict sterile conditions in theatre, with full monitoring by a professional nurse during the operation and recovery period. Modern anaesthetics are very safe, but we offer blood tests before surgery to detect any problems which may increase the anaesthetic risk.
We also perform keyhole (laparoscopy) surgery, and we are delighted to offer this gold standard option for a speedier recovery for your pet – please ask for details of laparoscopic bitch spays and other procedures.
There is much more information about anaesthetics and common procedures, such as neutering (female spays and male castrations) in our Advice FAQ section.
We offer a 20% discount on neutering for all members of our Pet Health Club. Click here to find out more.
Dr. Michael Morter obtained his Post Graduate Certificate in Small Animal Ophthalmology in 2017 from the British Small Animal Veterinary Association and Nottingham Trent University. He is also an Advanced Practitioner in Veterinary Ophthalmology.
At Mill House, we offer a dedicated ophthalmology service for our clients and we welcome cases referred to us by another veterinary surgeon.
Full ophthalmic examination including use of specialised equipment such as tonometry, slit lamp biomicroscopy and ultrasonography.
More advanced treatment and surgery for conditions such as corneal ulcers, eyelid lumps and prolapse of the nictitans gland (‘cherry eye’) and entropion (inward folding of the eyelids).
Out of Hours and Emergencies
Accidents and emergencies – we are always here when you need us!
Our own qualified vets and nurses are on call 24 hours a day. With personnel on site in the hospital at all times and a sophisticated range of intensive care equipment, comfortable wards and experienced professionals, we have everything to hand for your pet’s needs in an emergency – whatever the time – day or night. As an accredited and inspected RCVS Hospital, our standard of care meets the requirements of our regulatory body at the highest level.
In an emergency call 01553 771457. We do not use answering machines or forwarding services unless we are out on an extreme emergency – your call will be answered by an experienced veterinary professional with your pet’s notes and history to hand. Our treatment facilities, such as X-ray, ultrasound, laboratory and sterile theatres are ready for use at any time.
It is always best to bring your pet down to the hospital in an emergency. Phone first for advice, particularly if you are worried about moving your pet. Outside of normal hours (after 7:00pm and before 8:30am and at weekends) we cannot guarantee to be able to provide a home visit which would leave the hospital unmanned unless a sick or injured patient really cannot be moved because of its condition. We will, however, do everything we can to accommodate your wishes.
For security reasons, always phone first before bringing your pet to the surgery. We appreciate loyalty, so registered pets who are vaccinated with us receive discount vouchers* for out of hours treatment. Ask for details.
See our emergency advice page for specific help and our hospitalisation page for more about leaving your pet with us.
*terms and conditions apply, click here for more details.
Is your puppy between 9 and 14 weeks of age? For a learning experience you’ll both enjoy, come to our puppy classes held on Monday, Tuesday, Wednesday, Thursday or Friday evenings from 7:00pm, in our dedicated Puppy Room. To reserve your place, please contact the surgery on 01553 771457. We recommend Puppy Group for all our puppies.
Puppy Socialisation offers your puppy the essential social contact he or she needs to develop into a well balanced dog. It also offers you guidance for early training. The critical age for socialisation is 3-13 weeks and we recommend that you come on four consecutive weeks, during which time your puppy will have the chance to meet and play with other puppies and their owners. Our course covers puppy healthcare and management, early training, plus suitable toys and games. We will show you how to prevent bad behaviour in later life, and you will also have the chance to meet other people with similar interests. Other members of the family are also most welcome.
Travel Clinic (Animal Health Certificates)
Taking your pet abroad or preparing to move away with your pet or export an animal from the UK?
Jumping through all the legal hoops and certification correctly can be very daunting. There are also additional risks to your pet from parasites and diseases that can be encountered abroad that are not in the UK. For more information on the parasites, diseases and recommended treatments of the country or region you are travelling to we recommend you visit the European Scientific Counsel Companion Animal Parasites Map (ESCCAP) here.
An appointment with one of our OV certified vets will help you go through all of the requirements to travel abroad and will help you plan the process. The rules have changed post BREXIT and the requirements vary depending on where you are travelling to. We would recommend downloading and reading our travel clinic leaflet here before you go.
You can save 10% on the cost of Animal Health Certficates by joining our Pet Health Club. Click here to find out more
Definitions of dog, cat and ferret are now provided to prevent the transport of wild animals. Owners of Bengal and Savannah cats and Wolfdogs will need to consult AVHLA.
We would recommend calling for an appointment with one of our OV certified vets in good time to discuss all of the requirements as travel abroad can involve some lengthy preparations.
Being well informed is vital, it is your own responsibility to ensure that you comply with all requirements and regulations for each country you visit but we will be here to help you navigate these requirements. More information can be found via the links below:
PETS (Pet Travel Scheme) Helpline: 0370 241 1710, email firstname.lastname@example.org or the DEFRA website.
We only use proven and safe vaccines at Mill House and tailor vaccination and timing to your individual pet’s age, lifestyle and risk profile. Vaccinations include a health check by our vet and are an opportunity for you to discuss any concerns you may have. Health check lists are sent with booster reminders – use them to remind you of things you wish talk about. All patients are offered free urine tests at booster time too – just bring a fresh urine sample in a clean container. Please call us on 01553 771457 if you need more advice on how to collect a sample.
We recommend that puppies and kittens start their vaccination course at 8-10 weeks, with the second vaccination given from 12 weeks of age onwards. We strongly advise against finishing vaccination at 10 weeks due to the high Parvovirus risk in this area.
Vaccine overdue? Don’t worry. Unlike many practices we run a permanent ‘Vaccine Amnesty’ – this means that if our vet decides that your pet needs a new primary course of two injections to bring immunity back up to normal, the second vaccination will be free of charge.
PLUS a £20 voucher towards any emergency fees with every booster!
Rabbits are now protected with just one injection for Myxomatosis and Viral Haemorrhagic Disease (VHD) – it lasts for a whole year too.
Phone for an appointment or click on the following links for more information on dog vaccination, cat vaccination or rabbit vaccination.
Vaccination course or booster vaccinations, Kennel cough vaccinations and nail clipping are all included in our Pet Health Club plan. Click here to find out more.
Our modern digital radiography suite is available for use 24 hours a day. Our powerful x-ray machine can image any pet from a small reptile or bird to the largest St Bernard.
Because we see so many chest cases, our machine has to be capable of taking very fast exposures. The x-ray table has specific attachments for accurate positioning which is so important for examinations such as films taken for the BVA/Kennel Club Hip Dysplasia Scheme.
To comply with Health and Safety Regulations, patients are not held for x-rays, and so films are usually taken under anaesthetic or sedation, unless this would be life-threatening. Accurate positioning is vital for high quality diagnostic films. Do talk to us about sedation for routine x-rays such as for the BVA/ Kennel Club Hip Dysplasia Scheme. Unlike a human hospital, there are no waiting lists for operations or x-rays, so if your pet requires an x-ray, we can usually offer an appointment within a week or two of our recommendation.