Category Archives: Practice News


IMPORTANT GDPR Legislation Changes

With new GDPR regulation coming into force from 25th May 2018 we need to ensure you are happy in the way in which we communicate with you. We now have 7 different categories* that form the basis of our client communications so we can be very specific in what we do and don’t send you.

Legitimate Business Interests

  • Vaccine Reminders
  • Parasite Treatment Reminders
  • Appointment Reminders
  • Health Check Reminders
  • Reviews and Surveys

We deem these categories as ‘legitimate business interests’. This means we think they are critical for us to provide you and your pet the best possible healthcare service.

Marketing Categories

  • Practice/Pet Care Advice
  • Offers and Promotions

These ‘marketing categories’ keep you and your pet up to date with offers and promotions relating to your pet and the practice.

For each of the above you can choose to be contacted by text/SMS, email or letter (or a combination of all three) or not contacted at all.

How do I review and change my communications preferences? 

To review your communications preferences please contact the Practice reception team (either in person or over the phone) and they will update them immediately. If at any point you change your mind in the future, we can change them again as required.

*Categories are based on our main group Practice Management provider (Vetspace) and may vary at your individual practice. Check with reception for details.

Smokey Paws – a HUGE thank you!

kings-lynn-fire-crew-smokey-paws-articleThank you everyone who donated to our JustGiving campaign last year. We were overwhelmed by your generosity and have raised enough funds for 6 of these life-saving pet oxygen masks. The 3 we originally wanted were donated to King’s Lynn yesterday. Terrington St Clement, Downham Market & Dersingham Fire Service have all benefited too, as enough money was raised for an extra 3 sets!
We can’t thank everyone enough for helping this important cause – you have all been incredible.  Our photo appears courtesy of Tony Jones.





paula-grantWritten by Paula Grant – Communications Manager

New Improved Puppy Playgroup


We’re very excited to be able to tell you that our Puppy Playgroup Classes have now re-launched, with classes extended from a 4 week to 5 week period. The 1st class will be full of additional information that will be a must for all puppy owners. Please contact Sam, Vikki, Emma or Catherine on 01553 771457 for more information.




paula-grantWritten by Paula Grant – Communications Manager

Mill House babies!

denika-with-ezra-babies-articlematt-with-evelyn-babies-articleliz-james-and-georgia-babies-articleVery exciting baby news here at the Practice!  RVN Denika would like to introduce baby Ezra, our Accounts Manager Matt is the proud daddy to baby Evelyn and Senior Nurse Liz had a baby girl called Georgia-May who was the 500th baby to be born at Queen Elizabeth Hospital’s Water Lily Suite in King’s Lynn.  All 3 families are doing well & we’re all very excited about the 3 new additions to the Mill House family!




paula-grantWritten by Paula Grant – Communications Manager

Confirmed as ‘Outstanding’ across the board!!


We are over the moon at being judged ‘Outstanding’ in all 6 of the Practice Standards Scheme run by the Royal College of Veterinary Surgeons. Recently we achieved ‘Outstanding’ in the following categories:

  • Emergency and Critical Care
  • Patient Consultation
  • Team and Professional Responsibility

In 2015, we were judged Outstanding in:

  • Client Services
  • In-Patient Service
  • Diagnostic Service

We are the only practice in Norfolk and one of only 2 practices in the country to have achieved all 6 outstanding awards a part of the RCVS Practice Standards Scheme,

Our Clinical Director, Sarah Colegrave said ‘we are truly delighted to have been judged Outstanding in these awards.  To achieve Outstanding in all six awards is a magnificent achievement for the team, of whom I am extremely proud.  The assessors look at what goes on behind the scenes, scrutinising our standard of care for all patients and their owners, highlighting the individual attention we give to our patients on a daily basis and our Emergency and Critical Care Service is particularly rewarding.  In addition, the award for Team and Professional Responsibility is absolutely superb.  We are delighted to have our high standards acknowledged in this way.


paula-grantWritten by Paula Grant – Communications Manager

Free Flea and Tick Checks

Through April, May and June, we will be offering free flea and tick checks with our Veterinary Health Advisers.

In addition, you can claim a FREE treatment when you buy a 3 pack of dog or cat treatment, or you can claim 2 FREE treatments if you buy a 6 pack of cat treatment.

flea-cartoon-flea-articleTiny ticks wait on the tips of long grass an other vegetation outdoors – gardens, parks, fields and heathland. When your pet brushes past, ticks can attach to them and then suck their blood and – even worse – transmit serious diseases, such as Lyme disease and babesiosis, a dangerous disease for dogs that has recently been reported in the UK. Regularly treat your pet with a product that kills ticks– helping to reduce the risk of such diseases. We can recommend suitable products, including one that kills fleas as well as ticks.

tick-cartoon-figure-flea-and-tick-articleIn addition, don’t let fleas feed off your pet.  Throughout warmer weather, fleas feed on untreated animals.  Each female flea lays up to 50 eggs a day, so there could be millions of eggs in the environment – full of fleas getting ready to hatch out. Unless you keep up with the regular treatment of your pet, these new fleas can jump onto your cat or dog and start the life cycle all over again.To keep on top of fleas, regularly treat all pets in the home with a suitable product. Ask us about products we would recommend for your pet.

So call the surgery now to book your free flea and tick check.  Offer available from 1st April – 30th June 2017.

You can save money on all your parasitic treatments by simply joining our Pet Health Club.  Click here to find out how.

paula-grantWritten by Paula Grant – Communications Manager


The Pet Health Club – our exciting new addition!

PHC-posterWe are so excited to be able to tell you about our fantastic new pet health club.

Pet Health clubs are an affordable way to pay for preventative healthcare for your four legged family member.  Our Pet Health Club can save you up to 50% on routine healthcare such as vaccinations and flea and worm treatments, plus 20% off selected lifetime care medications and neutering and 10% off dentistry and pet passports.  You can also purchase all non prescription food at cost price!

Simply sign up when you next visit us by completing the application form and paying three monthly instalments.  That’s it!  You could save as much as £300 a year on your pet’s healthcare for as little as £7.80 per month.  For a limited time you will also receive a welcome goody bag worth £30 for your pet.   So why not sign up to start saving today!

Ask for details on your next visit.

Written by Paula Grant – Communications Manager