Cat Friendly Practice

What_being_a_cat_friendly_clinic_means_to_youWe are a gold standard Cat Friendly Clinic.  This means we meet the highest standards specified by the International Society of Feline Medicine (ISFM) and understand how to make your cat’s visit a more positive experience.  Our exceptional cat facilities include:

A dedicated hospital ward for cats 
Larger cat friendly accommodation for hospitalised patients, providing a secure, quiet and calm environment.  Cats are cared for and monitored by dedicated ward nurses throughout their stay and are given comfortable soft bedding, toys and Feline Forts to climb on and hide in.  Of course, we also have top notch washing and disinfection facilities.

A separate cat friendly waiting area
The quiet cat corner area in the main reception has cat basket covers provided for nervous patients and seat height tables to pop your carrier on while you wait.  Throughout the week, we also have a dedicated Cat Clinic in The Granary, which is across from the main surgery, so your cat can be seen without having to wait in reception with dogs or other animals.  To minimise stress, our 12 minute appointments are longer than standard, giving your cat time to acclimatise.

Advanced medical equipment
We run a full 24 hour emergency on site clinic for our patients.  We have our own in-house pharmacy and a range of diagnostic imaging equipment and advanced anaesthetic monitors.  Our hospital has two sterile theatres and a dental suite, with all anaesthetics monitored by a trained professional nurse.

Dedicated ‘Cat Advocates’ to answer your questions
Our qualified professional team are ready to make your cat’s visit as relaxing and stress free as possible.   Meet our team of advocates who ensure that we create the relaxing environment and provide the level of care you would expect from a cat friendly practice, they understand the unique needs that cats have and are ready to support you however they can:

Cat advocates
Sarah Colegrave

“I am a cat lover and have four cats of my own.  I am a passionate advocate of ‘Cat Friendly Practice’ as experience has shown me how well cats respond to a calm and stress free environment.  Not only does this make the cat’s visit more pleasant for them, it also allows us to provide a better standard of medical care.”

Michael Morter

“I’m definitely a cat person, I have lived with cats throughout my life and currently have six!  In the past I helped my parents look after their boarding cattery.  I firmly believe that cats are not ‘just small dogs’ and have to be cared for and handled sensitively and in a different way to other animals.”

Judy Mosedale

“I have a lifelong love of cats and am fascinated by their unique behaviours and their interactions with us.  I enjoy the challenges and rewards of diagnosing and treating cats and I have a keen interest in reducing “stress” for our feline friends both in the home and especially when they visit the surgery.  I am passionate about improving our feline patients’ experience in the practice.  It is very rewarding to see a cat relax and enjoy being fussed by both our staff and their owners.”

Melanie Watts

“I have been a cat lover and owner for as long as I can remember, my cat Chester certainly ‘rules the roost’ at home as they say.  I believe our feline patients have very specific needs and bringing them out of their home environment can cause them and their owners some degree of stress.  I aim to ensure that as a practice, we limit this stress for happier patients, and faster recovery times from surgeries and illness.” 

Liz Callaby

“I’ve always loved cats but since having my own for several years I have become even more intrigued by them.  Feline behaviour fascinates me and I love the complexity of cats.  I enjoy trying to enrich their lives as they do with me.”

Amy Hancock-Rogers

“I love cats and have five of them at home, all with such different personalities to understand! I hold the Emergency & Critical Care Certificate and really enjoy putting the knowledge acquired whilst achieving this accreditation into action with our feline patients.”

We are members of the ISFM which is the veterinary division of the ICC (International Cat Care), a very worthy charity that works very hard to improve our awareness of the specific needs of our feline friends and to educate pet owners regarding the most effective way of having a happy cat (or cats) in the home.

What our clients are saying

  • "We felt very welcome. Our cats were relaxed and didn't seem too stressed. Our vet didn't rush us, listened and was very helpful. Reception staff were lovely." Mrs Ashbury with Hamish & Finne - July 2016
  • "The surgery is clean and laid out well, even a quiet area for cats!" Mrs Gell with Dimi Bear & Mikey - November 2016
  • "Excellent service and care regarding emergency admittance and updates." Mrs Boughnimi with Tigger - December 2016
  • "The vets and nurses are very helpful and knowledgeable - an excellent and efficient service throughout." Mrs Cooper with Harry - May 2016
  • "First visit was a very positive experience, we feel Tula is in good hands should the need arise." Mrs Scott with Tula - May 2016